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Quick Startup Videos
Pump does not even start
Make sure the plug is connected & water is filled to "Max" on the lower bowl for initial start. Or try to unplugging and plugging the unit to restart the pump. Always make sure your hands are dry. If it still doesn't work, refer to pump cleaning video below.
My pet is not drinking from the fountain
Your pet may need a little bit more time to adjust to drinking from a fountain, once they get started, they will love it.
Is the filter the same size for both Cat H2O & Dog H2O?
Yes, the filters are the same for all our fountains
Seeing some carbon dust in the fountain
The activated carbon may have some carbon dust, this is not harmful to pets. Rinse your bowl and filter pad to remove excess carbon dust. Consider socking the filter pad under water for 2 minutes before use.
Can the filter be washed in a dishwasher?
No, because activated carbon from the filter will adsorb cleaning chemicals and cannot be rinsed off. Just change the filter pad & also DO NOT put the pump in the dishwasher.
What are the ingredients used in Dental Care tablets?
Dental Care tablet contains Glucose Oxidase, an enzyme that is scientifically proven to react with glucose, forming a cleaning agent. It simply helps keep your pet's teeth clean. Ingredients: Water deionized, dental plaster, glucoses oxidase enzyme, potassium sorbate. For pets with allergy or medical condition, consult veterinary before use.
Water from the pump is weaker than before & with some air bubbles
This is a sign of "low water level", fill water to "Max" indicator of the lower bowl. If water is full and flow remains low, check strainer under the pump to remove hair or debris and clean the inside of the pump as well. Refer to Pump cleaning video below.
The Dog H2O Cordless seems to be OFF most of the time
As we are trying to conserve power from the batteries, the pump is program to rest in between filtration:
Setting 1: Press the button once, filter will run for 2 min every 90 min.
Setting 2: Double click the button for the filter to run 2 min every 45 min.
Anytime you want a cycle to begin, just push the Botton - either a single push (90min) or double click (45min)
To keep your Dog H2O clean and working smoothly, we recommend cleaning the fountain weekly and every 2 to 3 days for Dog H2O Cordless if placed outdoor. Maintenance steps can be found in the instruction booklet.
We also recommend to clean the inside of the water pump monthly as excess hair and debris can be caught at the impeller assembly affecting pump performance. Here is a video for impeller cleaning directions.
Local customer service phone number:
CL: +569 6842 6535
CN: +86 (769) 8678 1888
CZ: +420 737 246 763
DE: +49 9773 8984 44 8
DK: +45 74 33 72 80
FR: +33 04 70 07 22 63
HK: +852 2677 8033
ID: +62 31 5348282
IS: +354 511 2022
IT: +39 051 969413
KR: +82 070 8250 4284
SA: +966 1146 55549
SG: +65 63677668
TH: +66 3449 6459
UK: +44 1277 811993
US: +1(877) 720-2227